Terms & Conditions

Terms and Conditions
Acceptance of the Terms

By accessing, using, or creating an account on our platform ("the Platform"), you agree to be bound by these Terms and Conditions (these "Terms"). These Terms are a legally binding contract between you ("you", "your") and Taj Mahal Gaming Systems Inc. ("us", "our", "we").

Eligibility Requirements

You must meet the following eligibility requirements to use our Platform:

• Be at least 18 years old, or the minimum age required by your jurisdiction
• Not be a resident of any restricted country
• Comply with all applicable laws and regulations regarding online gaming

Minimum Age Requirements

You must be at least 18 years old to create an account on our Platform. If you are under 18, please do not attempt to use the Platform.

Geographic Restrictions

We restrict access to users from certain countries or regions. This list includes but is not limited to:

• United States
• European Union member states (GDPR Article 6 compliance blocks processing)
• Australia (ASA regulatory restrictions)
• New Zealand (DIA licensing conflicts)
• Japan, South Korea (strict gaming laws), Philippines, Malaysia

Account Registration Rules

To create an account on our Platform:

• Fill out the registration form accurately
• Provide valid government-issued ID and proof of address
• Meet the eligibility requirements outlined above

One-Account-Per-User Policies

You can only have one active account per person. If we suspect that you have created multiple accounts, we reserve the right to suspend or close any or all of them.

Identity Verification and KYC

We may request additional identification and proof of address at any time for security and regulatory purposes.

Account Accuracy Obligations

You must provide accurate and up-to-date information when registering an account. You are responsible for ensuring that your account details remain current, including your contact information and banking details.

Account Security Responsibilities

• Keep your login credentials secure
• Use a strong password or two-factor authentication (if available)
• Regularly review your account statements and report any discrepancies promptly

Login Credentials and Password Protection

You are responsible for protecting the confidentiality of your login credentials. If you suspect that someone else has accessed or compromised your account, please contact our Support Team immediately.

Restricted Behaviour and Prohibited Activities

We prohibit certain activities on our Platform:

• Collusion or match-fixing in live games
• Abusing bonuses 
• Participating in self-exclusion programs
• Attempting to circumvent geo-blocking technology

Multi-Accounting and Fraud Prevention

We may review your account activity for suspicious behavior, including but not limited to:

• Creating multiple accounts or attempting to use someone else's account
• Manipulating gameplay or betting patterns
• Using external software or scripts to manipulate our systems
• Breaching the terms of any promotion or bonus offer

Bonus and Promotion Rules

We reserve the right to modify, suspend, or terminate any promotional offer at any time.

• Eligibility for bonuses is subject to review and verification.
• Specific requirements apply to bonus offers; ensure you have read these before participating.
• Wagering requirements must be met within the designated timeframe (if applicable).
• Bonus amounts will not exceed a reasonable amount based on your account activity.

Wagering and Gameplay Conditions

• Ensure that all gameplay complies with applicable laws
• Adhere to maximum bet limits set for specific games or promotions
• Review our bonus abuse policy 

Bonus Abuse Prevention

We monitor accounts for suspected bonus misuse. If you are found to be abusing bonuses, your account may be subject to penalties and restrictions.

Deposits and Withdrawals (Where Applicable)

Please note that depositing via certain payment methods or currencies might result in additional processing fees, which will be deducted from the deposited amount prior to crediting it into your gaming account.

• You can only withdraw winnings after meeting applicable wagering requirements for bonuses.
• The minimum withdrawal limit is $10, and a maximum of 5x the initial deposit.
• Additional information regarding payment processing and review procedures may be found in our dedicated FAQ section or communicated through direct notifications.

Verification before Withdrawals

You must comply with any verification requests before we can process your withdrawals. This includes providing additional identification documents if requested.

Processing and Review Procedures

• We will investigate all disputes, technical issues, and complaints promptly
• Resolution may involve reviewing gameplay patterns, verifying documentation, or implementing other measures to resolve the issue fairly.
• All decisions made by our Support Team are final.

Responsible Gambling Expectations

We encourage responsible gaming habits. Please visit our dedicated page for information on:

• Identifying signs of problem gaming behavior
• Tools available for managing gaming habits (e.g., deposit limits, self-exclusion)
• Contact details for organizations that provide support and counseling services

Self-Exclusion and Account Restrictions

You may request to block your account at any time. If you believe someone else has created an account with our Platform using your personal information or photo identification, please contact us immediately.

Game Fairness and RNG Systems

All games on the platform utilize certified Random Number Generators (RNGs) for fairness and randomness. Regular audits and checks are performed to ensure compliance with regulatory requirements and technical specifications set by our licensing authority.

Technical Interruptions or Voided Gameplay

We may interrupt gameplay at any time due to unforeseen circumstances, such as maintenance, hardware failure, or severe weather conditions. In some cases, this might void your current session(s).

Suspension or Closure of Accounts

If we suspect that you have engaged in malicious activity or violated the terms outlined above, we reserve the right to suspend or close any account.

Intellectual Property and Platform Ownership

All proprietary information on our platform is owned exclusively by Taj Mahal Gaming Systems Inc. Any unauthorized reproduction, distribution, transmission, or use of such content for commercial purposes is strictly prohibited.

Limitation of Liability

In no event shall we be liable for loss, damage, or expense arising from:

• Technical issues
• Cancellations or interruptions to gameplay
• Use of the platform beyond these terms and conditions
• Claims against us by any third party

We are not responsible in respect of losses or expenses resulting directly or indirectly from: your failure to comply with our rules; errors on your behalf in placing bets, stakes, etc.; fraud committed using the Platform; Your misuse of funds; You causing technical issues.

Modification of Terms

These terms and conditions may be modified at any time by us. When such modification occurs we will give you prior notice but if modifications are made that would affect existing promotions or active player agreements these shall not retrospectively impact players already under an agreement in force, otherwise only to the extent possible under applicable law.

Contact or Support Guidance

If you have a question about your account status, rules on gameplay, wagering requirements for bonuses (where available), customer service issues, deposit and withdrawal procedures, or simply wish to provide feedback please reach out through one of our available support channels.

Applicable Licensing or Regulatory Oversight

These Terms are governed by the laws applicable in Canada. We are licensed and regulated by iGaming Ontario ("iGO") (AGCO) BCLC (British Columbia), Loto-Québec, AGLC.